Suppliers Directory

Steve Prowse, Head of Project Delivery at AIM Associate Suppliers, Artelia
Steve Prowse, Head of Project Delivery at AIM Associate Suppliers, Artelia
James and team from Hayes Parsons Insurance Brokers
James and team from Hayes Parsons Insurance Brokers
Daniel from Jarrold Publishing at our conference exhibition
Daniel from Jarrold Publishing at our conference exhibition
The Vennersys team at The British Motor Museum
The Vennersys team at The British Motor Museum
Humidity Solutions at AIM Conference 2018
Humidity Solutions at AIM Conference 2018

For Museums

Are you looking for a new product or service for your museum?

This page showcases both AIM Associate Suppliers, and suppliers that advertise in the AIM Bulletin and has been created to provide museums and heritage organisations with a handy directory of services.

Either scroll through the list of reputable suppliers below or click on your chosen category from the menu at the right side of this page.

For Businesses

AIM has over 1,000 museum members which is more than any other museum membership organisation in the UK and our Suppliers Directory page is consistently one of our most highly visited webpages, so get your business noticed and join AIM today!

Private businesses and independent consultants that work in the heritage sector are welcome to apply for AIM membership either as supplier members or Associate Suppliers.

AIM membership can help your business to succeed by allowing you to become part of a thriving network of museums, heritage sites and galleries across the UK and by offering you discounted rates on a range of AIM events and services.  Our Associate Suppliers can also access a host of additional benefits.

Find out the full list of benefits of joining AIM for your business at:

 Join AIM for Consultants and Suppliers.

Want to know why our suppliers enjoy being part of the AIM community? See testimonials here:

What our supplier members say about AIM

Unsure of which level membership is best for your business? Email: sassy@aim-museums.co.uk or give us a call on 0333 305 8060

To advertise in the bi-monthly AIM Bulletin, which is sent directly to all AIM members, please download the price list for 2018

AIM Bulletin Advertising Rates 2018

Associate Suppliers

Interactives

At Piranha Creative we use modern interpretation methods to enhance visitor experience, particularly meeting the needs and expectations of Millennial’s and Generation Z without compromising the enjoyment of traditional audiences. We work hand in hand with you to develop a truly unique and exciting interpretation that is inclusive and accessible for all visitors. Increasing emotional engagement and assisting the understanding of the story behind a place, an object or a person is our primary objective. We are genuine leaders in the field, specialising in providing robust solutions for difficult environments and sensitive solutions for the most challenging of heritage sites. Give us a call to arrange a meeting with one of our team or visit our website for more details of how we work and examples of case studies at www.piranhacreative.co.uk

Retail

Pip Organic, the healthy organic juice & fruity treats company, was founded by husband and wife, Patrick & Karen O'Flaherty, who with a true belief in working with nature began hand-making 100% pure organic juices from a small stall in London's famous Borough Market. As parents to a young family, at the heart of Pip Organic is an unwavering commitment to children's health, nutrition & wellbeing; and a passion for developing award-winning, naturally nutritious & top-tasting Kids products that are 100% organic, provide little ones with 1 of their 5 a day & never ever contain any nasties!

Design

IE has over 25 years’ experience, helping clients to engage with their audiences and widen their reach through brand and digital. In 2019, we’re bringing our award-winning expertise in charity, health and education to some inspiring arts and heritage clients.

Our team includes some of the best brand and digital consultants, designers and developers in the business. With extensive B2C experience – for the likes of Love Food Hate Waste, Sexwise and Queen Mary University of London – we translate strategic goals into engaging, behaviour-shaping brands, campaigns, and innovative digital experiences, to deliver measurable change.

IE has the ideas and experience to help your museum to tell your story, recruit donors, and educate a wider audience.

Retail

Established for over 14 years, 123Send and 123Hire were created to provide a specialist card payment service to the payments industry in the UK and was one of the first dedicated providers of Mobile PDQ's to UK businesses. Our mission is to provide innovative solutions and exceptional service, enabling you to accept payments wherever your business takes you!

123Send and 123Hire are proud to support tens of thousands of small independent businesses who are the lifeblood of British towns, as well as supporting major UK events such as FMC at Wimbledon, British Legion, Sports Relief and many many more.

123Send has a wide range of products and services such as; Mobile, Portable and Countertop terminal. Our merchants benefit from our dedication to excellent customer service, technical support 364 days a year and the very latest terminals which comply to stringent security standards.

In today's tough economic climate all business costs need to be reviewed. Give your merchant rates the 123 Health Check today and you could make significant savings
Why Switch Your Account to 123Send?

· Competitive merchant services package
· All terminal types available & are fully PCI DSS compliant
· E-commerce solutions
· Short / Medium/ Long Term Hire
· Purchase Option
· 24/7 technical support
· Increased security
· Excellent customer service
· Quick and easy to switch

123Send is a one-stop-shop for your payment solution needs. Contact us today via email on marcus.henson@123send.net or 0800 5424 123

Consultants

Bryn Jones Associates specialise in helping museums, heritage and cultural attractions be more sustainable. We work with client teams, staff, trustees and volunteers to develop realistic and achievable business plans, sustainability reports, commercial and operations reviews which are customer experience focused and identify the true income potential. BJA work with teams to ensure that any planned developments and changes can achieve the income potential and deliver an exceptional customer experience. We provide interim management support to turn around existing operations and be more sustainable, to bring about cultural change and to set up new developments and operations. If you would like more information, please email bryn@brynjonesassociates.com and visit our website: www.brynjonesassociates.com.

Audio Visual

Aura is a mobile app that allows museums to publish unlimited stories about their collections. Highlight your most popular objects, cover an entire section or curate themed routes across your galleries. Aura will showcase your content to the right audiences and make it discoverable by people near you. Now open to partnerships with museums across the UK. Follow Aura Tours on Twitter at: @aura_stories

Insurance

Established in 1887, Ecclesiastical is a specialist insurance and financial services company with a passion to protect museums, galleries, theatres and other organisations who provide a platform for the enjoyment of the arts. We are also specialists for church buildings, charities, the education, real estate and faith sectors, contemporary and heritage buildings, homes and fine art. We protect the irreplaceable - not just the bricks and mortar, objects or organisations but what they represent to the people that love and depend on them. We work hard with our partners and internal experts to research and understand current topics that concern our customers, and share insight, advice and guidance. We understand the importance of what we protect, which is why we do more to protect it. For further information please visit our website.

Visitor Analysis

Gateway Ticketing Systems is the world’s leading provider of integrated visitor management solutions for museums and galleries; heritage attractions and historic houses; zoos and gardens and theme parks and events.

We support our customers with all aspects of their visitors’ journeys from ticketing & admission control, food & beverage, events management to CRM & fundraising strategies and reporting. Contact us to discuss your specific needs.

Consultants

Marge is a well-respected cultural consultant, professional facilitator and trainer. A specialist in evaluation, she is a Member of the Market Research Society and was previously voted one of the 50 best freelancers in the UK by national marketing magazine, The Drum.

Since launching her own consultancy in 2008, she has worked with a range of museums, galleries, libraries and archives across the UK including Manchester Museum, Leeds Libraries, Scottish Book Trust, St Helens Libraries, Manchester International Festival, London Transport Museum, Whitworth Art Gallery, Cheshire Archives, and Fountains Abbey (National Trust, Ripon).

She is a Fellow of the Institute of Training and Occupational Learning, as well as a Member of the International Association of Facilitators.

Exhibition Display & Storage Systems

NovaDura products are widely used in wayfinding/interpretation projects and architectural signage throughout a range of sectors including; Museums & Heritage/Visitors Attractions/Schools/Commercial property/Hospital & Rail. The NovaDura™ process produces display products with outstanding full-colour print quality and long-term resistance to UV and exterior weather conditions; with a 10 year warranty for colour resistance and attack by air-borne elements.

We work closely with designers, consultants and other sign makers to ensure the best possible solution is used for the project in question, no matter how big or small. Our specialist products are often specified in tenders and used in; exhibitions, wayfinding and interpretation throughout many museums; including the British Museum, which we are very proud of.

Our products, which can be used internally and externally, are available in many forms and not only beautiful aesthetically, but are sympathetic to the environment and eco-friendly too. NovaDura specialises in close customer relationships, to ensure the required message is delivered in a way that inspires its’ audience and makes storytelling a pleasure to read.

Audio Visual

Jam Creative Studios is an award-winning multimedia creative agency specialising in innovative digital interpretation for the heritage and museums sector. Always at the forefront of the latest developments in digital technology, our expertise lies in creating engaging and immersive visitor experiences across multiple platforms. Specialising in augmented reality (AR), virtual reality (VR) and gaming, we allow our audiences to interact with the past in new and exciting ways. We create AR animations and virtual treasure-hunts, rebuild ancient ruins on the landscape and bring historical figures back to life!

Fundraising & Marketing

Tarnside helps charities fundraise effectively so they can make good things happen. We have worked extensively with museums, galleries and heritage sites, delivering everything from small-scale trust fundraising through to £90m capital appeals. Regardless of the scale of the project we work with integrity, empathy and humour and ensure we deliver a cost-effective, tailored solution. Recent clients include Auckland Castle Trust, and the Bunyan Museum. We’re always happy to discuss how we might help museums and galleries increase their ongoing fundraising, think how best to approach a major challenge or capital appeal, or look at strategic change. For AIM members looking to use grant funding to deliver fundraising or training in this area, we’d be delighted to develop a package to suit funds and requirements.

Design

We are interpretive designers, experienced in creating exhibitions for museums, galleries, heritage sites and visitor attractions. From masterplanning, funding application support, interpretation and design through to project management and delivery, we offer a turnkey solution which can be tailored to the needs of each project. Our passion is creating engaging and memorable environments to bring visitor journeys to life and we believe in the power of storytelling to create experiences that inspire.

Consultants

I am a consultant providing a bespoke service that finds innovative and outcome focused ways of working with museums, heritage, and cultural organisations, helping them to become more resilient and successful. We use a research, evidence based approach to deliver successful projects for our clients and can help with governance reviews; strategic and business development; research; project and programme evaluation, impact assessments; organisational reviews, workforce development, skills analyses and CPD; workshop and away day facilitation; and partnership development. I have secured funding for clients from HLF and ACE and work closely with museum and heritage sector support organisations.

Web Design

Heritage Creative is a specialist web design company focused solely on the heritage sector. We are deeply passionate about preserving our heritage through the power of the internet. We pride ourselves on designing outstanding, high return, strategy-led websites that look beautiful whilst being highly accessible and easy to use. As well as the many wonderful organisations, charities and private companies we have worked with, we also have a wealth of experience working with funding organisations which are the mainstay of much of our heritage work. We have a track record of successfully delivering English Heritage, Lottery Funded and Arts Council supported projects as well as those led by local county councils. We offer a totally free, no obligation discussion about your website - you can come to our design studio or we are just as happy to come to you!

Insurance

Blackwall Green are proud to have supported the Association of Independent Museums since 2001. We concentrate exclusively on art and museum insurance and have acted as a specialist insurance broker for many AIM members as well as for other museums, art galleries, dealers and private collectors for over forty years. Our experience is dedicated to improving insurance for museums and providing an informed, responsive service to our clients, and advice to any museums whether existing clients or not. Please do feel free to contact us.

Retail

Looking for unique and appealing gifts for kids at affordable prices? Best Years have an exclusive range of fair trade, handmade, crochet toys plus our iconic knitted dinosaurs. With low prices, no minimum order and flexible and friendly service we specialise in supplying museums and visitor attractions across the UK. Please see www.bestyears.co.uk or email gaynor@bestyears.co.uk for more information

Consultants

I’m an experienced consultant specialising in audience development and marketing for small and medium-sized museums and heritage organisations, including HLF and ACE-funded projects. Services include undertaking visitor and non-user research and consultation; developing marketing, brand and audience development strategies; running bespoke training; and workshop facilitation. I use research and insights to empower clients to understand audiences and develop sustainable relationships with them.

Consultants

We have a long track record of successful fundraising in the heritage and arts sectors. We are pleased to help organisations from their earliest thoughts on fundraising through developing strategy, writing bids, managing campaigns and ensuring strong donor relationships for the future. Find out more about us and get in touch via our website.

Exhibition Display & Storage Systems

Catalogue, digitise, preserve, share and manage your collections with the world’s leading collections management software. Over 3400 institutions use our collections management software worldwide from small institutions, to some of the largest and most prestigious in the world.

Conservation Supplies

D-Tech Systems Ltd specialise in solutions, equipment and services for environmental measurement, monitoring and control technologies for the museums, art gallery and heritage market as well industrial, food, pharmaceutical and scientific industries. With our many years of experience we can provide advice, solutions and products as well as also providing on-site or in-house calibration and maintenance services.

Insurance

Circle is a Chartered independent insurance broker, specialising in providing bespoke insurance solutions to the museum and visitor attraction sector. With a team of skilled, experienced professionals and a network of offices throughout the UK (including representation at Lloyd's of London), we are ideally placed to meet your insurance requirements.

Consultants

Eglingtoun Consulting Ltd is based in Fife, Scotland. Our background is in heritage management. We specialize in applying many years of senior experience in the fields of natural and built/cultural heritage to your situation. We can help with: new ideas analysis and development; new business planning, modelling and testing; business reshaping, consolidation and realigning to cope with changing operating environments and changing circumstances; change management; team-building and organizational refresh; ecological survey work; access audits; project management; interpretative planning in a heritage context; and grant applications - viability assessment, development and delivery.

Design

Jarrold Publishing is a specialist heritage publisher, leading the way in high-quality design, beautiful photography, confident editorial, exquisite illustration, and reliable and affordable print services. We understand that a successful guidebook increases revenue, encourages additional visitors, and promotes and extends the reach of your brand. We work with hundreds of historic houses, gardens, museums, galleries, and cathedrals to develop initial ideas and turn them into bold and beautiful publications that visitors want to buy.

Design

Design Culture are a digital and brand design agency that believes design should do more than look great and grab attention. It should change minds, inspire action, and impact society for the better. Our clients are organisations creating positive change, like museums, charities, hospitals and cultural organisations. We help them to tell their story: who they are, what they do and why it matters. If you’d like to know more about our approach to strategy, brand, design and digital please get in touch.

Consultants

The Artelia project and cost management team have a deep understanding of the practical elements of funding, business cases, design, construction, maintenance and management of museums, gallery and cultural development projects. Artelia have helped organisations secure over £100 million of Heritage Lottery Funding over the past ten years and have a 100% success rate in achieving Round 2 HLF funding. Steve Prowse and Simon Cash who head up the team are both HLF Mentors.

Exhibition Display & Storage Systems

Absolute has built a reputation for innovative, high-specification solutions for museums, galleries and displays around the world – designed and manufactured in Britain. Go online to discover our full range of beautifully engineered products that are subtle but strong and sympathetic to your space. Discover the world’s strongest picture hanging systems and beautifully discreet caption holders and signage that help tell your story. Speak to us about your next project.

Insurance

Hayes Parsons Insurance Brokers (formally known as EIS) is an independent insurance broker and risk management advisor. As a museum or visitor attraction, you may need to insure listed buildings, specialist artefacts and fine art, historic vessels, or have a requirement to insure against high retentions under the Government Indemnity Scheme. These are topics we are familiar with and our team of insurance professionals are on hand to provide you with the right insurance and risk management advice when you need it.

Insurance

Hallett Independent specialise in arranging insurances for museums. We are actively involved in the museums sector as trustees and patrons and so understand the financial pressures and work especially hard to negotiate reduced premiums in what is a highly competitive environment. Our support extends to selected sponsorships, free advice and lectures to museums large and small across the UK. We welcome all enquiries.

Visitor Analysis

CountWise is the go-to Technology and Business Intelligence Company, providing people-traffic based solutions to both private and public entities. CountWise solutions and services address the full range of traffic monitoring challenges with unparalleled accuracy and reliability. Partnering with CountWise, businesses are able to improve their operations, increase conversion ratios, optimise staffing, improve customer service, and objectively measure marketing strategy effectiveness.

Retail

Vennersys, a member of Christie Group plc, has over 25 years’ experience delivering ticketing & EPoS solutions to a variety of leading visitor attractions. UK based, we strive to provide world class software and service solutions. Our solution, Venpos is a powerful multi-channel software suite that enables users to manage all aspects of their operations from admissions to marketing; physical and online. VENPoS modules include but are not limited to: Admissions, GiftAid, Memberships, Campaign and Stock Management

Fundraising & Marketing

Development Partners specialise in fundraising for heritage and cultural organisations. From strategic advice and campaign management to communications and bid-writing, the Development Partners team works with Trustees, staff and volunteers to give organisations the best chance of success. To find out more, please visit their website at www.development-partners.co.uk

Trade and Consultant Suppliers

Info-point
Interactives

Info-point delivers your mobile apps and web content direct to your visitors’ mobile devices. It creates a ‘local web’ on which visitors can browse your information and interpretation using their smartphone or tablet. Tel 01664 897957. Email sales@webnebulus.co.uk

Get in Touch
ACE (Association for Cultural Enterprises)
Retail

Unlock your commercial potential. Join our network of 2,500+ professionals and grow your income from retail, publishing, catering and venue hire. ACE holds a Convention & Trade Show each March, the UK’s largest heritage retail trade event, with free entry and over 80 specialist suppliers and a topical seminar programme. Regular e-news available.

Get in Touch
Hilary McGowan
Consultants

Governance, Resilience, Sustainability, Succession Planning. Not sure what to do for the best? Call me, I can help you. Resilience workshops, strategic planning, governance advice from one of the UK’s leading authorities. Over 35 years’ experience managing and developing, sorting out and turning round. In 20 years as a consultant I’ve worked with over 100 organisations. Known for innovative thinking, imaginative but practical solutions. My mission is to leave you feeling positive and resilient.

Get in Touch
Colin Mulberg Consulting
Consultants

Improving the visitor experience. We have over 20 years’ practice in improving the visitor experience, whatever the task or budget. We can help throughout a project or with specific stages: Auditing existing venues; Increasing sales/visits; Defining vision and concept; Developing the visitor offer; Creating content and Applying for funding.

Get in Touch
Stephen Feber Ltd
Consultants

Interpretation and development services for museums. “It’s been an outstanding success; beautiful, evocative and moving. It more than fulfilled the brief. Stephen and the team did a fantastic job” – Jon Carter, Director, jersey Heritage: The Story of jersey, a film by SFL. Other clients include: BBC, National Trust, Science Museum Group, Historic Royal Palaces, RAF Museum, Imperial War Museums, Luton Culture, Cornwall Council, Black Country Living Museum. Call me for a chat – I can help you with any stage of your creative or business project.

Get in Touch
Julia Holberry Associates
Consultants

We specialise in supporting your Heritage Lottery Fund bid. We develop and write: Activity plans; Volunteering plans; Training plans; Business plans; and Options appraisals and feasibility studies. We celebrated four HLF bid successes in the last year.

Get in Touch
Simon Davies
Consultants

Museum consultant and freelance curator. Practical down-to-earth curatorial support for projects of all sizes, including Accreditation applications and returns; Forward planning and organisational development, Collections management and emergency planning; project management and Training in all the above. 29 years’ experience including supporting museums in AMC and Renaissance roles. E-Mail: sdavies385@btinternet.com

Get in Touch
Retail Thinking
Consultants

Over 20 years retail management experience in the high street and heritage sectors.

Get in Touch
Museums + Heritage Show & Awards
Interactives

As the UK's leading industry event, The Museums + Heritage Show & Awards on 16 + 17 May 2018 brings together the latest products and services available, all under one roof at one time and is a must do for anyone working in museums, galleries, heritage or other cultural visitor attractions. It's the only sector event which offers free access to an extensive programme of seminars on hot button topics plus the very latest in new technologies, innovations and market insight. 16 + 17 May 2018, West Hall, Olympia, London

Get in Touch
Castleacre Insurance
Insurance

Castleacre is a specialist heritage insurance broker. We advise museums on how to protect themselves against a wide range of risks and arrange tailored insurance to meet the specific requirements of individual institutions

Get in Touch
Blackwall Green
Insurance

Blackwall Green are proud to have supported the Association of Independent Museums since 2001. We concentrate exclusively on art and museum insurance, and have acted as a specialist insurance broker for many AIM members as well as for other museums, art galleries, dealers and private collectors for over forty years. Our experience is dedicated to improving insurance for museums and providing an informed, responsive service to our clients, and advice to any museums whether existing clients or not. Please do feel free to contact us.

Get in Touch
R[cases] Ltd
Exhibition Display & Storage Systems

Reier showcases are cutting edge, museum grade, quality showcases. Manufactured with the highest quality materials. Reier showcases are designed to last several decades.

Get in Touch
Jigsaw Design & Publishing
Design

The guidebook specialist. Jigsaw has over 20 years’ experience in designing and publishing guidebooks, brochures, leaflets, calendars and stationery within the heritage market. Our talented team of photographers, editors and designers work from our two offices (Exeter and Norwich) to manage the entire process from concept to delivery. We can also help with point of sale materials and provide advice on the best ways to sell and advertise your printed products.

Get in Touch
Smith and Jones Design Consultants
Design

Museum and exhibition design. Visitor and heritage centre design. Permanent gallery displays. Interactive displays. Heritage site interpretation. Temporary events and exhibitions. Educational hands-on activities. Outdoor interpretation and signage.

Get in Touch
Event Communications Ltd
Design

Europe’s award-winning and largest creative design group specialising in museum and visitor attraction design – pushing the boundaries of existing practice and exploring new ways to interpret, present and connect with audiences. More than 170 major projects around the world.

Get in Touch
PEL – Preservation Equipment Ltd
Conservation Supplies

Europe’s largest collection of conservation and archival supplies, now available online.

Get in Touch
Ian Clark Restoration
Conservation

Award-winning accredited conservation company. Flexible and uniquely structured, combining heritage engineering with industrial and architectural conservation. Has an established profile and over 30 years’ experience within the museum and heritage sector. Practical collection care and industrial heritage consultancy.

Get in Touch
blackbox AV
Audio Visual

The Interpretation Shop. Interpretation made easy. Self-contained, pre-built, simple solutions ideal for small and large museums: available online now! Audio players, video players, interactive kiosks, sound stores, speakers, indoor, outdoor, buttons, specialist screens, tour guides, audio signs, headphones, handsets www.interpretationshop.co.uk

Get in Touch
AIM VisitorVerdict
Visitor Analysis

Understand your visitors better. Join the UK’s No. 1 low cost visitor survey and benchmarking service for small and medium visitor attractions. Discover the seven advantages of using VisitorVerdict and join by contacting our website

Get in Touch
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