Visitor Focus

ss Great Britain
ss Great Britain

Satisfied visitors are the lifeblood of any museum; whichever way you look at it.

On the one hand, visitors who have had a good experience tell their friends, boosting audience numbers. On the other, satisfied visitors take away a new understanding or a new perspective, because they have engaged with collections and stories in a significant way. Both of these are exactly what museums need to achieve to prosper and thrive.

To ensure visitors have this kind of experience, museums think about the experiences they offer from a visitor’s perspective. They look for realistic feedback and understand what it is that visitors want. They know that visitor expectations don’t stand still and what was good enough five years ago, might not be good enough now.

Visitor Verdict is a visitor benchmarking service and AIM members can subscribe at a discount.

Find out more about Visitor Verdict

Museum Development North West have produced an excellent basic guide to understanding your audiences which includes reference to the Hallmarks – a link can be accessed from the bottom of this page.

Need inspiration? Take a look at our case studies below.

Case Studies
Firing Line Museum of the Welsh Soldier: Visitor Focus
Firing Line Museum of the Welsh Soldier: Visitor Focus

Supported by a Hallmarks Award, Firing Line Museum of the Welsh Soldier undertook research to enable them to understand their visitors and non-visitors better, and to explore ways of building new audiences

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AIM Hallmarks Programme

How can the AIM Hallmarks of Prospering Museums help AIM member museums to prosper and thrive?

AIM Success Guides

Take a look at our series of useful guides for museums and heritage organisations

AIM National Conference 2018
AIM National Conference 2018

Booking is now open for AIM National Conference from 21-23 June 2018 at The British Motor Museum. Sponsored by Artelia.

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